Delivery & Returns Policy
Green 4 Motor Company are committed to providing our customers with a seamless and efficient shopping experience, including prompt delivery of their orders. As part of our dedication to transparency and excellent customer service, we would like to outline our DELIVERY & RETURNS Policies below:
Delivery Policy
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Upon receiving an order for genuine Mazda parts through our website, our team will promptly process the order and check the availability of the requested parts in our inventory.
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In instances where the ordered parts are not readily available in our inventory, we will place an order with Mazda UK to procure the required parts.
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Our team will diligently track the progress of each order and keep customers informed about any delays in availability or shipping.
- For orders where the parts are available in our inventory, we strive to dispatch them within 1-2 business days of order confirmation.
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In cases where we need to order parts from Mazda UK, the estimated delivery times may vary depending on the
availability and shipping schedule. We will provide customers with an estimated delivery timeframe at the time of order confirmation.
Returns Policy
If you receive a product that is faulty or defective, we apologize for any inconvenience caused. Please contact our Parts Department within 14 days of receiving the product to report the issue. Our team will guide you through the returns process and provide instructions for returning the faulty product. Upon receipt of the returned item, we will inspect it to verify the fault and initiate the appropriate resolution, which may include a replacement or refund as per our warranty policy.
Non-Faulty Products
Please note that we do not accept returns or offer refunds for products that are not faulty. We encourage customers to carefully review product descriptions, specifications, and compatibility before making a purchase to ensure it meets their requirements. In the event of a change of mind or incorrect ordering, we regret that we cannot accommodate returns or exchanges for non-faulty products.
In exceptional circumstances, such as errors in product delivery or discrepancies between the ordered and received items, please contact our customer service team for assistance. We will assess each situation on a case-by-case basis and strive to find a satisfactory resolution for all parties involved.
Green 4 Motor Company
Established since 1996, with Mazda dealerships in Coventry, Leamington & Stourbridge.
www.green4motorcompany.co.uk
Green 4 Motor Company 2024 © Registered in England & Wales: 04069636 Registered Office: Address: 540 London Road, Coventry, CV3 4EW Data Protection No: Z6883479. VAT Reg. No. 7554439804
